Your Privacy Choices

Ace Medical CA Effective Date: [April 20, 2026] | Last Updated: [April 20, 2026]

We know that you care about how information about you is used and shared, and we appreciate your trust that we will handle it carefully and responsibly. This Privacy Policy describes how Ace Medical CA collects, uses, and protects your information when you visit our website or do business with us. By visiting this site, you are accepting the practices described in this Privacy Policy.

What Personal Information Do We Collect?

The information we learn from customers helps us personalize and continually improve your experience with us. Here are the types of information we gather:

Information You Give Us We receive and store any information you provide to us directly — on our website, by phone, by email, or in person. This may include your name, mailing address, email address, phone number, payment details, and any other information you choose to share when placing an order, submitting a product inquiry, requesting a rental or repair service, or communicating with our team. You may choose not to provide certain information, but doing so may limit your ability to take full advantage of our services.

Automatic Information When you visit our website, we automatically receive and store certain types of information, including your IP address, browser type and version, operating system, the pages you visit, the date and time of your visit, and how you arrived at our site. Like most websites, we use cookies and similar technologies to collect this information and to improve your browsing experience.

Information from Other Sources We may receive information about you from third-party sources, such as referring healthcare providers, delivery carriers, or fraud prevention services, and may combine that information with what we already have on file.

What About Cookies?

Cookies are small alphanumeric identifiers stored on your device through your web browser. We use cookies to recognize your browser, remember items in your shopping cart, enable checkout functionality, and provide a more personalized experience on our site.

Most browsers allow you to control cookies through their settings — you can block new cookies, receive alerts when a cookie is set, or disable cookies altogether. Please note that disabling cookies may affect the functionality of certain features on our site.

How Do We Use Your Information?

We use the information we collect for the following purposes:

To process and fulfill your orders and service requests
To communicate with you about your orders, deliveries, and purchases
To process payments for products and services
To respond to your questions and customer service requests
To improve our website, products, and services
To send you relevant updates, promotions, and information (you may opt out at any time)
To comply with applicable laws and regulations
To detect, prevent, and investigate fraud or security incidents

Do We Share Your Information?

Information about our customers is important to our business, and we do not sell your personal information to third parties. We share customer information only as described below:

Service Providers and Agents We work with third-party companies and individuals who perform services on our behalf — such as payment processing, order fulfillment, delivery, IT support, and marketing. These parties have access to the personal information necessary to perform their functions and are contractually prohibited from using it for any other purpose.

Healthcare Partners Because we are a durable medical equipment provider, we may share relevant information with your physician or other referring healthcare providers as necessary to fulfill your order and coordinate your care.

Business Transfers If Ace Medical CA is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any change in ownership and any choices you may have regarding your information.

Legal Requirements and Safety We may disclose your information when we believe release is required to comply with applicable law, respond to legal process, enforce our Terms of Use, or protect the rights, property, or safety of Ace Medical CA, our customers, or others.

With Your Consent In all other situations not described above, we will notify you and give you the opportunity to opt out before sharing your information with any third party.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will update this policy and provide a clear opt-out mechanism.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as health information) to purposes reasonably necessary to provide our services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights.

To exercise any of these rights, please contact us using the information at the bottom of this page. We will verify your identity before processing your request and respond within 45 days.

Note: Personal information we collect in our capacity as a HIPAA-covered entity (i.e., Protected Health Information) is governed by our Notice of Privacy Practices, not the CCPA, to the extent that exemption applies. Please refer to our Notice of Privacy Practices for information about your health information rights.

How Do We Protect Your Information?

We take the security of your personal information seriously and maintain appropriate administrative, technical, and physical safeguards, including:

Secure Sockets Layer (SSL) encryption for information transmitted through our website
Restricted access to personal information by authorized personnel only
Secure storage practices for both physical and electronic records
Regular review of our information collection, storage, and processing practices

When displaying order confirmations, we show only the last four digits of your credit card number. Your full card number is transmitted securely to the appropriate payment processor and is not stored on our systems.

Please also take steps to protect your own account by keeping your password confidential and signing out of shared computers when finished.

Children

While Ace Medical CA does carry products designed for use by children, all purchases must be made by an adult. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18, you may browse this site only with the involvement and supervision of a parent or legal guardian, and any purchases must be completed by that adult on your behalf.

What Information Can I Access?

We do not offer online account registration or login on our website. If you would like to access, review, or update the personal information we have on file for you — such as your contact details, order history, or communication preferences — please reach out to us directly by phone or email. We are happy to assist you promptly.

Changes to This Policy

Our business evolves and this Privacy Policy may change over time. We will post any updates on this page with a revised effective date. We encourage you to review this page periodically. We will not materially reduce your privacy rights without providing notice and, where required by law, obtaining your consent.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Ace Medical CA 1020 N Rengstorff Ave Suite F Moutain View, CA 94043 Phone: (866-)678-3601